You can probably see my previous entries below about the company called Primus.
Here is the update.

We are now a week into the process of attempting to get the issues dealt with by their so-called 'customer care', and we have NOTHING!

The account holder, my friend who asked me to take up the issue on her behalf, as her English is a second language, has today cancelled both Primus accounts, the new one that was set up incorrectly, and the one that was always with Primus.

So, the end result of the behaviour of this company is that they have now lost not only the new account, but the old one that they always had.
Why? Because they have FAILED MISERABLY in giving customer service at ANY LEVEL!
Not only does the Canadian Primus Company not care, but I took the matter up with the American company that presumably owns the Canadian one.

Guess what? SAME RESULT - NOTHING!

They certainly fit my own opinion that when a company stinks, it does so from the top down.
I cannot imagine ANYONE wanting to hold shares in such a failure of an operation, it must be run by morons.
UNBELIEVABLE! What would anyone do if they had accidentally had service fail for some reason?
Go a WEEK WITH NO PHONE! ???????
So, just to cap off this whole matter, here is the action on a step by step:

1 -Customer had a Primus service, and another line that was with another carrier.
2 - Primus sales guy calls and puts the other line onto Primus as well.
3 - Customer gets inflated bill due to line being set up as residential, not business.
4 - At some point customer calls Primus and gets insulted by the staff there.
5 - At some point the staff at Primus agree that Primus was incorrect in the setup, and they agree to fix the problem and adjust.
6 - Primus fail to fix problem, and in fact send account to collection department.
7 - Friend asks me for assistance , I send email, get autoresponse acknowledging that they got the email, together with a reference number.
8 - I send a reminder - nothing.
9 - I complain on the webpage - nothing.
10 - I complain to the US Head Company, - nothing.
11 - After a week since I got involved, the customer gives up and gets both lines transferred over to another carrier. And I am still waiting for the response to my original email.

It is as if this Primus company is run by some kind of Genghis Khan style control freak, who has assumed a position of conflict before looking at the issue. Maybe all of Primus profits are made by incorrectly overcharging, then hoping that the customer will go away.

Thank God I have my own service with my ISP, and my Long Distance with Yak. There just is NO ROOM in my life for this kind of Primus stupidity. 
 

There are no comments to this entry.