You are better off without Primus phone service, and here is why:

You would think that a company hearing from somebody who is obviously skeptical of their service would go the extra mile to prove that individual to be incorrect.
It is now several days since I first contacted Primus Canada on behalf of a friend, and here is the update:

1 - They have failed to properly respond (I did get an auto-response from the first email) to the email I sent.
2 - They have also ignored the follow-up email I sent that had a link to my blog comments about how poor their service seems.

They appear to be shooting themselves in the foot, as they are now far worse off than before they did a sales job supposedly to increase their business.

Would YOU get a phone service, or any other product for that matter, with a company that fails to respond in any reasonable way when you attempt to contact them?
They now not only have their original customer totally irate with them, they now also have me the same way.
There is not any chance whatsoever that I would even entertain getting service from them even if it was offered free. SERIOUSLY!
Imagine if I was their customer and the phone was improperly cut off. We know that this is possible, as they have a proven record of screwing up. They also now have a proven record for annoying people.
As a customer, I would then be left hanging with no phone, and no answers.
The only good aspect of this is that if they are not responding, then they are also not making promises that are a pack of lies. Or maybe they only do that during verbal communication.
When a company stinks this bad, you are better staying well clear of them. They not only have the basic problems, but a firm record of failing to even look into the issues that they themselves have created.

I guess it is time to ramp this whole matter up to the level of the parent company in the US.

It seems others have had issues with this company, too:
http://www.ehmac.ca/everything-else-eh/31751-primus-stinks-1280-dollar-phone-bill.html

There are no comments to this entry.